JarreBull offers a 14-day return and exchange window starting from the day your order is delivered. To ensure a smooth and worry-free return process, we recommend adding shipping insurance at checkout, which covers return shipping costs if needed. Please note that JarreBull does not cover round-trip shipping fees for returns or exchanges without insurance.

Return Request Method: Click "Contact Us" → "Customer Service" on our official website to submit your request.

Detailed return and exchange guidelines are as follows:

I. Return Period

JarreBull offers a 14-day return and exchange window starting from the date of delivery confirmation. This policy applies to all products purchased directly from JarreBull's official website or authorized retailers.

II. Return Eligibility

To be eligible for a return, products must meet the following criteria:

• Products must be unused, unworn, and in pristine condition
• All original tags, labels, and packaging must be intact and included
• All accessories, documentation, warranty cards, and promotional items must be returned
• Products must not show signs of damage, modification, or alteration
• Customized or personalized items are not eligible for return unless defective

III. Non-Returnable Items

The following items are not eligible for return or exchange:

• Items damaged due to improper use, negligence, or accident
• Items returned after the 14-day return period
• Items without original packaging or missing accessories
• Items with cosmetic damage or signs of wear
• Items purchased from unauthorized third-party sellers

IV. Shipping Insurance

Shipping insurance is optional and available at checkout.

Shipping insurance is provided by a third-party service provider and is not offered, underwritten, or assumed by JarreBull.

Without insurance, customers are responsible for all return shipping fees.

Insurance does not cover damage caused by improper packaging.

Insurance claims must be filed within 48 hours of delivery confirmation.

V. Exchange Policy

Exchanges are subject to product availability and inventory.

Price differences will be handled as follows:

• If exchange item costs more: customer pays the difference
• If exchange item costs less: customer receives refund
• Exchanges must be requested within the 14-day return period
• Exchange items must be of equal or lesser value unless additional payment is provided

VI. Damaged or Defective Items

Items damaged during transit must be reported within 48 hours of delivery.

Defective items are eligible for replacement or full refund.

Please provide photos of damage or defect for faster processing.

VII. Return Process

Step 1: Click "Contact Us" → "Customer Service" on our official website and submit your request. Please provide your order number, product details, and reason for return.

Step 2: Receive return authorization via email. The email will include return shipping detailed instructions.

Step 3: Package the item securely in its original packaging. Include all accessories and documentation.

Step 4: Ship the package using an authorized carrier. Keep the tracking number for your records.

Step 5: Once received, we will inspect the returned item within 3-5 business days.

VIII. Refund Processing

Refunds will be processed within 5-10 business days after successful inspection.

Refunds will be issued to the original payment method used for purchase.

Shipping insurance costs are non-refundable.